House number / Door sign / Address / Number

Shipping from Austria

Processing time

3-5 business days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Privacy Policy

This Privacy Policy describes how and when I collect, use and disclose information when you purchase an item from me, contact me or otherwise use my services through Etsy.com or its related websites and services.

This Privacy Policy does not apply to the practices of third parties that are not owned or controlled by me, including Etsy and any third party services you access through Etsy. To learn more about Etsy's privacy practices, please see Etsy's Privacy Policy.

1.) What personal information is collected:

In order for me to process your order, you must provide me with certain information (which you have authorised Etsy to provide to me). This includes your name, email address, postal address, payment information and details of the product you are ordering. You also have the option to provide me with additional personal information (for example, for a custom order) if you contact me directly.

2.) Legal basis for collecting, using and disclosing personal information:

I refer to a number of legal bases for collecting, using and disclosing your data. To wit:

Where I need your information to provide my services, for example to process your order, resolve disputes or provide customer support;
where you have given your express consent (which you can withdraw at any time), for example by signing up to my newsletter mailing list;
if it is necessary to comply with a legal obligation or court order, or in connection with legal claims, such as the need to retain information about your purchases due to tax legislation;
and as necessary for the purposes of my legitimate interests - unless those legitimate interests are overridden by your rights or interests - such as 1. to provide and improve my services. I use your information to provide the services you have requested from me and in my legitimate interests to improve my services; and 2. to comply with Etsy's Seller Policy and Terms of Use.
I use your information as necessary to fulfil my obligations under Etsy's Seller Policy and Terms of Use.

3.) Information Sharing and Disclosure:

Customer information is important to my business. I only share your personal information for specific reasons and under specific circumstances, as follows:

Etsy: I share information with Etsy as necessary to fulfill my obligations under Etsy's Seller Policy and Terms of Use.

Service Providers: I use certain trusted third party service providers to perform tasks and provide services for my shop, such as parcel services. I share your personal information with these third-party service providers, but only to the extent necessary to perform those services.

Business transfers: If I sell my business or merge with another, I may disclose your information as part of that transaction, to the extent permitted by law.

Compliance with Laws: I may collect, use, retain and disclose your information when I believe in good faith that doing so is reasonable and necessary to: a) respond to legal process or governmental requests; b) enforce my contracts, terms, conditions, and policies; c) prevent, investigate, and correct fraud and other illegal activities, security or technical problems; or d) protect the rights, property, and safety of my customers or others.

4.) Data Retention:

I will retain your personal data only for as long as is necessary to provide you with my services and as described in my Privacy Policy.
However, I may need to retain this information to comply with legal obligations and regulations, resolve disputes and enforce my agreements.

Generally, I will retain your information for the following period: 4 years.

5.) Transfer of personal data outside the EU:

I may store and process your information using third-party hosting services in the US and other countries. As a result, I may transfer your personal data to countries whose laws on data protection and regulatory oversight differ from the corresponding laws in your country. If I am likely to transfer information about you outside the EU, I rely on the EU-US Privacy Shield as the legal basis for the transfer, as Google Cloud is certified under the EU-US Privacy Shield.

6.) Your rights:

If you reside in certain regions, including the EU, you have a number of rights in relation to your personal data. Some of these rights apply generally and others only in specific cases. These rights are described below:

Access: you may have the right to access and obtain a copy of the personal data I hold about you by writing to me using the contact details below.

Amendment, restriction, deletion: You may also have the right to amend your personal data, restrict my use of it or delete it. Except in exceptional circumstances (such as when I need to store data for legal reasons), I will generally delete your personal data upon request.

Objection: You can object to 1. me processing some of your data in relation to my legitimate interests and 2. you receiving marketing communications from me after you have expressly consented to this beforehand. In such cases, I will delete your personal data unless I can demonstrate compelling legitimate grounds for its continued use or it is required for legal reasons.

Complaint: If you are a resident of the EU and wish to raise concerns about my use of your data - without prejudice to any other rights you may have - you are entitled to raise these concerns with your local data protection authority.

How to contact me

For the purposes of the EU General Data Protection Regulation, I, Birgit Flum, am the data controller for your personal data. If you have any questions or concerns, you can contact me at thek.jan@gmail.com. Alternatively, you can write to me at the following address:

designothek e.U.
Birgit Flum
Langfeldstrasse 50
A-4040 Plesching
Austria